Order & Delivery
If you live in the Netherlands your package will arrive within 3 business days. Do you live in Belgium or Germany then delivery will take about 7 business days. For other parts of Europe delivery is within 14 days. The rest of world is within 30 days.
If you have not received your package within the delivery time mentioned in question 1 please contact our customer service and we will try to track your package or come with an appropriate sollution.
We try to restock our products in time, but sometimes delays in shipment or a sudden increase in demand can cause a product to be temporarily out of stock. If that is the case, please send us an e-mail with the name of the product and we will let you know when the item is restocked.
We are so sorry to hear that and offer our sincere appologies. Please let us know what item is missing and we will make sure it is send to you as soon as possible.
Of course. If your order hasn’t been shipped yet we will cancel the order and send your money back immediately. If your order is already shipped we kindly ask you to return it to us as stated below.
We are very sorry to hear you have received the wrong item. Please let us know by e-mail which item you have received and we will inform you further.
We choose to pack our products in an eco-friendly way, by using old newspapers and (recycled) cardboard boxes to avoid the use of plastic and promote recycling. If the item is small and light we use envelopes.
The shipping costs vary per country, size and weight. We only charge the costs we have to pay ourselves. We always try to give our customers the best and cheapest shipping method. Below you can find the cost per country and package size:
-free pick up in Heerlen, the Netherlands
-mailbox package: € 4,00
-delivery to DPD pick-up point: € 4,50
-DHL Parcel: € 5,75
EU Zone 1 (Belgium, Germany, France, Spain, Luxemburg, Italy, Sweden, Austria, UK & Denmark)
-small package: € 13,00
-medium size package: € 19,50
-large package: € 25,00
EU Zone 2 (Bulgaria, Estionia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal, Romania, Slovenia, Slovakia, Czech Republic, Albania, Andorra, Bosnia and Herzegovina, Cyprus, Faeroe Islands, Gibraltar, Greece, Greenland, Iceland, Kosovo, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City, Belarus and Switzerland.
-small package: € 18,50
-medium size package: € 25,00
-large package: € 31,00
-small package: € 24,30
-medium size package: € 34,30
-large package: € 58,30
Return & Exchange
Of course you can*! Within 30 days after receipt of the product you can return it to the address below:
6412 CK Heerlen
*There however some exeptions. If the package is opened or damaged or if the product is already used you cannot return the item.
We will send you a refund within 3 business days after we have received your return parcel.
Items that are used or damaged cannot be returned. Items that are seperately packed must have an intact packaging, otherwise we cannot offer you a full refund.
Of course. We send all our customers an invoice via e-mail. The invoice will have the VAT mentioned. If necessary we can alter the invoice for you at your request. Please send your request by mail to: [email protected]
Service & Contact
Yes, we have a mini-shop in the Jouw Marktkraam Store in Maastricht.