Frequently
Asked Questions

A shampoo bar is a solid hair cleanser, unlike traditional liquid shampoos. It can be saponified like soap or formulated with surfactants. Our bars are specially designed with a hair-friendly pH of 5.5 to nourish, cleanse, and protect your hair naturally.

Yes. Our shampoo bars are crafted to match the natural pH of your scalp (around 5.5), reducing irritation caused by harsh alkaline shampoos.

We use organic, fair-trade ingredients sourced primarily from Europe. Our main surfactant, sodium cocoyl isethionate (SCI), is coconut-derived, biodegradable, and gentle on hair compared to sodium lauryl sulfate. Our formulas are free from harmful chemicals and cruelty-free.

Yes. We offer syndet (synthetic detergent) bars, which are pH-balanced (5.5), gentle on the scalp, and recommended by dermatologists over traditional alkaline soaps.

Wet your hair and the shampoo bar. Rub the bar between your hands to create a lather, then apply it to your hair. You can also rub the bar directly on wet hair. Follow with a conditioner bar for best results.

Yes, a single shampoo bar can often last as long as two standard liquid shampoo bottles if stored properly in a dry place after use.

Sticky hair occurs when a shampoo bar lacks proper detangling agents to balance your hair’s natural charge. Our detangling shampoo bars prevent this and leave hair smooth and manageable.

It can be difficult to verify the pH of a shampoo bar if it’s not listed on the packaging. At PURC Organics, all our shampoo bars are carefully formulated to match the natural pH of hair and scalp (around 5.5), ensuring a gentle and effective cleanse.

Absolutely. We do not test on animals, and some shampoo bars are even safe for pets. We package products sustainably using recycled cardboard, eco-friendly paper, and minimal plastic to reduce environmental impact.

Visit PURC My Account and fill in the required details to create your account.

Yes. Orders can be canceled before shipment for a full refund. If the order is shipped, you may return it following our returns policy.

If a product is temporarily unavailable, email us with the product name. We will notify you when it’s restocked.

Yes. Pickups are available at our Heerlen location. Contact us to schedule a convenient time.

Email us at [email protected] with your request. Accounts are removed within 3 business days, and you will receive a confirmation.

Shipping times vary depending on your location. Please note these estimates do not include our standard 2–5 business day order processing time.

• United States: 10–30 business days

  ---

• Canada & Europe: 20–45 business days

  ---

• Australia & New Zealand: 10–30 business days

  ---

• Mexico, Central & South America: 20–45 business days

  ---

• Middle East: 45–60 business days

Delivery times may vary due to customs, holidays, or unforeseen delays. Once your order ships, you will receive a tracking email to monitor its progress.

PURC Organics ships orders from multiple warehouses depending on your location:

• From our China warehouse: Packages are shipped via ePacket or EMS, depending on size and weight.

• From our US warehouse: Packages are shipped via USPS.

International shipments may incur customs fees, import duties, or local taxes. PURC Organics is not responsible for these charges.

You will receive a tracking email once your order ships. Tracking may take 2–5 business days to update. For inquiries, contact [email protected].

Contact customer service. We will track your package and provide a solution, or issue a full refund if delivery fails under our Delivery Guarantee.

We accept:

• Credit & Debit Cards: Visa, MasterCard, American Express, Discover via Stripe or PayPal

• Bank Transfers: ACH (US) and SEPA (EU)

• Stripe Link: One-click checkout

• PayPal: Pay via balance, linked bank, or stored cards

Yes. All transactions are encrypted via SSL, PCI-compliant, and monitored for fraud. Your sensitive information is never stored on our servers.

Yes. We support USD, EUR, GBP, and other regional currencies. Checkout automatically displays the appropriate currency.

Stripe Link allows you to securely save your payment information for one-click payments on future orders. It supports both card and bank transfer payments, offering a fast, secure, and convenient checkout experience.

Returns must be requested within 21 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them. Proof of purchase is also required to process your return.

Free local returns are available in the USA, Canada, Australia, UK, France, Spain, Germany, Russia, South Korea, UAE, Italy, Netherlands, Poland, Brazil, and Israel. For other countries, customers are responsible for return shipping costs. In such cases, a store coupon of up to $15 may be issued to use on future purchases.

Before returning any items, contact [email protected] to receive instructions from our team. Be sure to follow the provided directions and use a trackable shipping service, especially for high-value items, to ensure your return is safely delivered and processed.

Approved refunds are credited to the original payment method within a few business days after the returned item is inspected.

Email [email protected] with the details. We will send replacements promptly.

If your order does not arrive within the guaranteed delivery timeframe, you are eligible for a full refund, except in cases of incorrect shipping information or delays beyond our control.