Frequently Asked Questions
Most frequent questions and answers
About Shampoo Bar
What is a shampoo bar?
How to check the pH of the shampoo bar before buying it?
Are there natural hair products with a pH of 5.5 that are used for bathing?
What ingredients do you use?
What is the shampoo bar to use for irritated scalp?
Is it true that a solid cosmetic product is equivalent to 2 liquid cosmetic products?
Is it good to use a saponified shampoo bar or an added surfactant?
Does neutral pH or balanced pH mean 5.5?
What is a surfactant and is it good or bad for the environment?
I had sticky hair with some shampoo bars! Is this normal?
How to use a shampoo bar?
What is soap-free soap and why is it recommended by dermatologists?
About PURC Store
How do I create a My PURC account?
When will I receive my package?
The product I want to order is out of stock, what do I do now?
Can I cancel my order?
What do you use to package the products?
Can I return my product?
Of course you can*! Within 30 days after receipt of the product you can go to the return and cancellation page.
*There however some exeptions. If the package is opened or damaged or if the product is already used you cannot return the item.
I want my account to be removed.
I did not receive my package within the mentioned period of time, what do I do now?
I did not receive all the items I ordered.
I received the wrong item.
Can I pick up my order?
Yes, you can. If you choose to pick up your order there are of course no delivery costs. The pick up location is in Heerlen. Please contact us to set up a time and date for the pick up.