Frequently Asked Questions

Most frequent questions and answers

About Shampoo Bar

What is a shampoo bar?

How to check the pH of the shampoo bar before buying it?

Are there natural hair products with a pH of 5.5 that are used for bathing?

What ingredients do you use?

What is the shampoo bar to use for irritated scalp?

​Is it true that a solid cosmetic product is equivalent to 2 liquid cosmetic products?

Is it good to use a saponified shampoo bar or an added surfactant?

Does neutral pH or balanced pH mean 5.5?

What is a surfactant and is it good or bad for the environment?

I had sticky hair with some shampoo bars! Is this normal?

How to use a shampoo bar?

What is soap-free soap and why is it recommended by dermatologists?

About PURC Store

How do I create a My PURC account?

When will I receive my package?

The product I want to order is out of stock, what do I do now?

Can I cancel my order?

What do you use to package the products?

Can I return my product?

I want my account to be removed.

I did not receive my package within the mentioned period of time, what do I do now?

I did not receive all the items I ordered.

I received the wrong item.

Can I pick up my order?

When do I receive my money back?

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