Delivery Guarantee
Full Refund if Your Order Doesn’t Arrive
We understand that waiting for your order can be stressful. That’s why we guarantee delivery or your money back.
How it works:
- Our standard delivery timeframe is up to 75 days (90 days for Russia).
- If your order does not arrive within the stated timeframe, you are eligible for a full refund.
Exceptions:
Full refunds are not available if:
- The order did not arrive due to incorrect shipping information provided by you.
- Delays are caused by circumstances outside our control, such as customs delays or natural disasters.
Rest assured, we aim to resolve any shipping issues promptly and fairly.
Product Guarantee
Refund or Keep Items if Not as Described
Your satisfaction with our products matters. If an item is significantly different from its description, you have options:
- Full Refund: Return the product and receive a complete refund.
- Partial Refund: Keep the product and receive a partial refund if you are satisfied with it despite minor discrepancies.
How it works:
- Contact our Customer Service team at [email protected].
- Discuss the issue and choose whether to return the product or keep it with a partial refund.
- For full refunds, items must be returned in their original packaging and unused condition.
Free returns are available in most countries, including the USA, UK, Australia, Canada, and many European countries. For other locations, return shipping costs may apply.
Natural Haircare
You Can Trust
Nourishing, natural, and backed by our Moneyback Guarantee
Shop PURC Organics natural haircare range crafted with fair trade ingredients to nourish, protect and revitalize your hair, backed by our hassle free Moneyback Guarantee.
