Worldwide Free Shipping Over $30
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Shipping
& Return Policy

Delivered with Care, Backed by Trust. Your orders shipped safely, returns made simple.

At PURC Organics, we are committed to providing a seamless shopping experience with worldwide shipping and hassle-free returns. Our goal is to ensure your organic haircare products reach you safely and promptly, wherever you are.

Shipping Policy

Worldwide Delivery

We proudly ship to over 200 countries and islands globally. Our international shipping services are designed to bring your favorite PURC Organics products to your doorstep with reliability and care.

Note: Some remote locations may not be serviceable. If your country is affected, we will reach out to you directly.

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Shipping Methods

  • From our China warehouse: Packages are shipped via ePacket or EMS, depending on size and weight.
  • From our US warehouse: Packages are shipped via USPS.
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Shipping Time

How long does shipping take?

Shipping time varies by destination. Estimated delivery times:

LOCATION*ESTIMATED SHIPPING TIME
USA FlagUnited States
10-30 Business days
GlobeCanada, Europe
20-45 Business days
GlobeAustralia, New Zealand
10-30 Business days
GlobeMexico, Central America, South America
20-45 Business days
GlobeMiddle East
45-60 Business days

*These estimates do not include our standard 2–5 day order processing time.

Customs & Duties

Know About Customs and Duties

When ordering PURC Organics products internationally, your shipment may be subject to customs fees, import duties, or local taxes. These charges are determined by your country’s customs office and are not included in our product prices or shipping fees.

PURC Organics is not responsible for any customs or import charges. By placing an order, you agree that you may be required to pay these fees upon delivery.

Order Tracking

Tracking Your Order

  • You will receive a tracking email once your order ships.
  • Free shipping may sometimes have limited tracking visibility.
  • Tracking information can take 2–5 business days to update.
  • Items from a single order may ship separately due to logistical reasons.

For any shipping inquiries, contact us at [email protected].

Returns & Refunds Policy

Returns & Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not, our return and refund process is simple and transparent.

Return Eligibility

  • Returns must be requested within 21 days of receiving your order.
  • Items must be unused, in the original packaging, and in the same condition as received.
  • Proof of purchase is required.

Free Local Returns

Available in: United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil, and Israel.

  • Returns from other countries must be paid by the customer.
  • A store coupon of up to $15 will be issued for future purchases if free returns are not available in your country.

Return Process

  • Contact our Customer Service at [email protected] before returning any items.
  • Do not ship your purchase until you receive instructions from our team.
  • Use a trackable shipping service or purchase shipping insurance for high-value items.

Refunds

  • Once your return is received and inspected, we will notify you via email regarding your refund status.
  • Approved refunds will be credited to your original payment method within a few business days.
  • Note: Transaction fees may be deducted in cases of fraudulent or unserviceable orders.

If you have not received your refund within 5 business days:

  • Check your bank account.
  • Contact your credit card company; refunds may take time to post.
  • Contact your bank for processing timelines.

Still missing your refund? Email [email protected] and we’ll assist you promptly.

Frequently Asked Questions

  • Do you ship PURC Organics products worldwide?:

    Yes! We offer international shipping to over 200 countries and islands. While some remote locations may not be serviceable, we will contact you directly if your country is affected.

  • How long does shipping take?:

    Shipping times vary by location. Orders to the United States typically arrive in 10–30 business days, Canada and Europe in 20–45 business days, Australia and New Zealand in 10–30 business days, and Mexico, Central & South America in 20–45 business days. Shipments to the Middle East may take 45–60 business days. This does not include our standard 2–5 day processing time.

  • Will I have to pay customs fees or import taxes?:

    International shipments may be subject to customs duties, taxes, or import fees. PURC Organics is not responsible for these charges. By placing an order, you agree that such fees may apply in your country.

  • How can I track my PURC Organics order?:

    Once your order ships, you will receive a tracking email. Please allow 2–5 business days for tracking information to update. Note that free shipping may sometimes have limited tracking visibility.

  • What is your return policy?:

    You can return items within 21 days of receiving your order for a full refund, provided they are unused and in the original packaging. Proof of purchase is required.

  • Are returns free?:

    Free local returns are available in: United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil, and Israel.

    For other countries, return shipping costs are the responsibility of the customer. We will issue a store coupon of up to $15 for future purchases if free returns are unavailable in your country.

  • How long does it take to receive a refund?:

    Once your return is received and inspected, approved refunds are processed to your original payment method within a few business days. Please note that certain transaction fees may be deducted in specific cases like fraudulent orders or unserviceable addresses.

  • What should I do if my product is damaged or incorrect?:

    If your order arrives damaged or contains the wrong product, contact our Customer Service team immediately at [email protected]. We will guide you through the return or exchange process promptly.