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PURC Organics

Contact PURC

Your Questions, Our Answers, Always Here for You

At PURC Organics, we believe great service goes hand-in-hand with great products. Whether you have a question about our organic collections, need support with your order, or simply want guidance in choosing what’s right for you, our team is here to help every step of the way.

Ways to Reach Us

We make it easy to connect with us. Whether by email, mail, or form, our team ensures quick, thoughtful responses to support your PURC Organics journey.

Email Support

Email Us Anytime

For product questions, order help, or general inquiries: [email protected]

Customer Service Hours

We’re Here to Help

Monday – Saturday: 8 AM – 8 PM
Sunday: 8 AM – 5 PM

Mailing Address

Write to Us

PURC Organics
4861 Weekley Street
San Antonio, TX 78238

Instant Support

Reach Us Quickly

Email or use our contact form for fast assistance. Include your order number.

Find Us With Ease

Visit Our Office

PURC Organics is located at 4861 Weekley Street, San Antonio, TX 78238.
Find us easily using the map below.

Meet Our Team

The
PURC Organics Team

At PURC Organics, our passionate team is dedicated to bringing you the best in sustainable, organic haircare. Every member shares a commitment to quality, eco-conscious ingredients, and exceptional customer service.

Contact Us image?src=%7B%22file%22%3A%22wp content%2Fuploads%2F2025%2F09%2Fsarah cole

Sarah Cole

Co-Founder & Customer Relations

Sarah is dedicated to ensuring every customer feels valued and supported. As Co-Founder, she leads our vision for customer care, blending personal attention with a commitment to sustainability.

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David Patel

Product Development Specialist

David blends science and nature to craft organic, sustainable, cruelty-free, and eco-friendly haircare products our customers can trust.

Frequently Asked Questions

Will I receive the exact product shown online?

Yes! All our products are carefully photographed to reflect their true appearance. The product you receive will match what you see on our website.

How do I access my sales receipt?

A confirmation email with your order details and receipt is sent immediately after your purchase. Keep this email handy for tracking, returns, or future reference.

Will out-of-stock items be restocked?

Absolutely! Most of our items are restocked within 3 days. If you need a product urgently, reach out to us – we can often arrange a special order.

Can I return an item?

Yes, returns are possible. Please refer to our Shipping & Returns Policy
for complete instructions and guidelines.

Do you offer international shipping?

Yes! We ship to select international locations. Shipping times and costs may vary depending on your country. Please check our Shipping Policy
for details.

Can I change or cancel my order?

If your order hasn’t shipped yet, we can usually modify or cancel it. Please contact us as soon as possible with your order number.

Are your products cruelty-free and organic?

Yes! All PURC Organics products are sustainably sourced, cruelty-free, and formulated with organic ingredients.

How do I track my order?

After your order is shipped, you will receive a tracking number via email. You can use it to monitor your delivery in real time.

Do you offer gift cards or gift options?

Yes, we provide gift cards and gift-wrapping options for special occasions.

Can I request a product recommendation?

Absolutely! Our team can guide you to choose the right product for your hair type and concerns. Contact us via email or our contact form for personalized advice.